Refund policy / Cancellation

Since the ordered items of MONDSCHEIN are made individually for the customer and are thus tailored to his personal needs, the return is excluded after personalization (except complaints).

If you are dissatisfied with the product, please contact us. We will definitely try our best to find a solution that will satisfy you.

For all non-personalized items, the right of withdrawal applies. You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we must repay immediately all payments received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) and at the latest within fourteen days from the date on which the notification of your revocation of this contract reached us. For this repayment, we use the same means of payment that you used in the original transaction unless otherwise agreed with you; in no case will you be charged for these repayments. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of the return.